iSSD Policies

The following guidelines have been developed for the communication between Customers and Suppliers and iSSD, in order that users are able to have safe and worthwhile experience. It is important that you read and understand these guidelines as they address standards for submission of questions, responses, comments or any form of communications via iSSD.

These guidelines will change over time so it is important that you check these guidelines for updated, new information, each time you submit details via these services.

These guidelines are supplementary to the User Agreement.

1. Appropriate Comments

Your comments should be candid, courteous and fair.

Your opinions must be based on reasonable grounds and be genuinely and honestly held by you.

Please refrain from overly harsh or snide comments or gratuitous criticism of other Customer or Supplier comments.

When submitting information to Customers or Suppliers, please be patient.

2. Safety

Do not enter your private or personal information using iSSD

Do not agree to meet anyone directly through iSSD.

3. In appropriate content

You must ensure that any details you submit via the Services do not contain inappropriate content. iSSD reserves the right, in its sole discretion, to remove details submitted via iSSD in the following circumstances, including but not limited to;

a) Harmful or abusive language, expletives, profanities, obscenities, racist language, discriminatory or harassing, threatening, offensive, vulgar or sexually explicit language;

b) Commercial message or advertising material

c) Defamatory comments

d) Confidential information

e) Any illegal matter

f) Posting copyright content without permission, other message boards or other companies

g) Comments that advertise or reference other websites, message boards or organisations

Customers and Suppliers should note that they may be held legally responsible for damages to another Customers or Suppliers reputations if a court were to find the remarks defamatory.

4. Defamation claims

iSSD is not involved in the at not involved in the actual transaction between Customers and Suppliers. As a result, we have no control over the quality, safety or legality of the content of the items ordered, the truth or accuracy of the specifications, the ability of Suppliers to produce items or the ability of Customers to buy items. Nor do we publish, endorse, approve or control content that may be posted on our site by iSSD users, including but not limited to feedback and rating.

If you feel that material has been posted on our site which defames you, as defined by New South Wales law, we will investigate the allegations and where relevant will advise you to take appropriate action.

5. Misrepresentation of identity

iSSD does not permit members to misrepresent themselves as iSSD employees or other iSSD authorised users.

6. Breaches to this Policy

iSSD reserves the right, in its sole discretion to remove, or prevent submission or any content sent via these Services that are in breach of this policy or the User Agreement.

iSSD’s intention is to provide an online environment that is secure for all Customers and Suppliers. However, because the iSSD is not involved in the sale transaction between the Customer and the Supplier, we cannot be held accountable or take any responsibility for a sale and or transaction.

1. Supplier’s delivery of Goods and Services

iSSD expects Suppliers to deliver a consistently high level of Customer Satisfaction.

When a Supplier wins the right to produce a requirement, the Customer and Supplier enter a contract that both parties are expected to honour. A Supplier’s obligations are formal, such as delivering the item that was specified in the quotation and accepted Purchase Order, as well as informal, such as providing the good service.

Suppliers who do not fulfil their obligations may be in breach of their contract and can create an unsatisfactory Customer experience. Customer experience is reflected in Supplier’s feedback (including overall rating scores).

If a seller repeatedly creates unsatisfactory Customer experiences, they are at risk of breaching the User Agreement.

2. Role of the Supplier

Being an accredited Supplier on iSSD is done solely at the Supplier’s risk. Furthermore, any transactions or contact with other users of iSSD is conducted entirely at your risk.

Complying with the requirements listed below will significantly reduce the likelihood of Customer dissatisfaction, and subsequently will minimise the likelihood of any disputes arising. Furthermore, compliance will also ensure that the transaction is completed in a timely manner.

a) Responsibility for specifications quotes in Quote Requests on iSSD rest solely with the Supplier. The Supplier must ensure the specifications accurately represent the item they have quoted. False, misleading, or inaccurate descriptions will likely lead to Customer dissatisfaction, and subsequently delay completion of the transaction.

b) Honouring the Transaction Contract (Supplying the Item described in the Quote Request)

Quoting an item is a commitment to sell. The Supplier cannot fail to deliver an item after the Job Request has been accepted. The Supplier must not refuse to accept payment for an item after the Customer has made a commitment to purchase. The Supplier must manufacture the goods as described and quoted and deliver as per the delivery details agreed.

c) Sellers must be familiar with, and comply with, the SSD’s User Agreement, before Quoting

d) While communicating with the Customer, the Supplier must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.

e) The Supplier must not use any contact details of the Customer (addresses, email addresses, phone numbers or other information capable of personally identifying the buyer) outside of this dispute process.

f) The responsibility for any refund rests solely with the Supplier.

As a seller, you are also expected to:

g) Charge reasonable postage and handling costs.

h) Specify postage costs and handling time in quotation.

i) Follow through on your return policy.

j) Respond to Customers’ questions promptly.

k) Be helpful, friendly, and professional throughout a transaction.

l) Make sure the item is delivered to the Customer as described in the Quotation and Purchase Order.

3. Supplier non-compliance

If a Supplier does not meet the minimum performance standards, their mandatory placement for quotation requests will likely be lowered and there may be limits to quoting activity until the ratings improve.

A Supplier may also be restricted from quoting items on iSSD if your performance falls significantly below the minimum requirements.

If a Supplier’s account doesn’t meet the standards, you:

a) Need to resolve all issues on the account before quoting any additional requirements

b) Can’t register for a new account

c) Can’t use an existing iSSD account to avoid Supplier limits or other policy consequences

4. Role of the Customer

Buying on iSSD is done so solely at your own risk. Transactions and any contact between you and other members of iSSD are conducted entirely at your own risk. The details displayed on iSSD Online are provided for informational purposes only, and does not constitute an endorsement by the iSSD of any Supplier or User.

Complying with the following requirements will reduce the likelihood of Supplier dissatisfaction, and subsequently will minimise the likelihood of disputes arising. Furthermore, compliance will also ensure that the transaction is completed in a timely manner.

a) A contract of sale will be formed immediately between the Customer and the Supplier once the Customer makes a commitment to purchase. This commitment is binding, and consequently, Customers must pay for the items that they commit to purchase in a timely manner

b) It is the Customer’s responsibility to ensure that any items purchased do not violate any law. Read Prohibited Items for further details.

c) Disputes can be resolved quickly and efficiently via open communication with the Supplier. Any question, complaints or issues regarding a sale and/or transaction must be directed to the relevant Supplier

d) It is the Customer’s responsibility to ensure that Job Request does not violate any law. Any known breach will result in the iSSD removing the Request from the website. Read Prohibited Items for further details.

e) The Customer must ensure that the listed item does not breach any copyright, trademark or other intellectual property rights of a third party. Any known breach will result in the iSSD removing the Request from the site.

f) While communicating with the Supplier, the Customer must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.

g) Customers must be familiar with, and comply with, the iSSD’s User Agreement before purchasing an item.

h) Customers must be aware that the responsibility for any refund rests solely with the Supplier.

5. Dispute between Customers and Suppliers

i) iSSD is not liable for any disputes that may arise, nor does it take any responsibility for any requests for refunds, as this responsibility lies entirely with the Supplier.

j) If a dispute does arise between the Customer and the Supplier, the responsibility for resolution of the issue rests solely with the Customer and the Supplier

k) Any disputes that arise during the Job Quote, Request to delivery must be resolved quickly and efficiently via open communication between the Customer and the Supplier. If a Customer or Supplier has any questions, complaints, or issues regarding their requirement, they must direct their queries to the other party.

l) If a problem cannot be resolved following direct communication and negotiation between the Customer and the Supplier, a dispute may be raised by either party with iSSD.

6. Raising a Dispute

While iSSD will endeavour to help Customers and Suppliers involved in disputes by assisting them to reach a mutually agreeable outcome, iSSD will, at all times, remain neutral throughout the entire dispute.

Some action that iSSD may take following the outcome of a dispute between a Customer and Supplier may include;

a) Issuance of a warning

b) Cancellation of a Job Request, without warning

c) Restriction of account privileges

d) Removal of any existing Quotations

e) Suspension of an account

f) Termination of an account

If required, iSSD will comply with any investigations by law enforcement agencies.

7. Suspended users

iSSD prohibits users who are currently suspended for trading offences. As the Supplier registration process includes a rigorous selection process for accreditation, suspended Suppliers cannot participate on the iSSD site using associated registrations.

8. Previously suspended users

A person suspended from iSSD loses all user privileges. A suspended Supplier loses access to the iSSD site and the opportunity for placement on a quote request. A suspended Customer loses access to the iSSD site.

A suspension from iSSD may be for a specific, fixed length of time, indefinite or permanent, depending on the trading offence. Suspension will remain effective until removed by iSSD.

Suppliers are also required to resolve any performance issues on accounts that have outstanding disputes before being granted access.

Feedback and Ratings is designed to encourage fair and honest trading within the iSSD site. It provides an indication of the performance and reputation of Suppliers which can also provide confidence for others to trade with you.

Registered Customers may leave comments relating to their experience of the transaction with a Supplier, as well as a 5 star rating. Failure to post a rating provides the Supplier with a 5 star default rating.

1. Feedback Policy

It is important to leave fair and honest comments and chose a rating from a 5 star rating system which reflects your experience of the transaction with the iSSD supplier.

a) Feedback should only be left once the transaction is complete and the feedback comments may only relate to the experience of that transaction. Feedback cannot be left which relates to any other transaction.

b) Negative feedback must not be used as a way to intimidate or threaten others

c) Limiting the use of feedback must not be used as a condition of sale with Suppliers

d) Feedback and ratings facilitated on iSSD are not transferable to other marketplaces, venues or sites.

e) Feedback comments and responses must not include;

i) Profane, vulgar, obscene or racist language

ii) Personal details, phone numbers, emails or street addresses

iii) Links to websites

iv) References to organisations, for example, law enforcement, iSSD

f) Customers and Suppliers should note they may be held legally responsible for damages to another users’ reputations if a court were to find remarks defaming.

2. Multiple Orders from one Supplier

Feedback should only relate to the experience of that transaction. Therefore, if you have placed multiple orders with the one Supplier, you are able to rate each experience separately.

3. How are feedback scores calculated?

Text on explanation of calculation.

4. Feedback withdrawal

Is this something that our users can do?

a) A request to withdraw feedback

i) must be initiated within 120 days of the feedback being sent;

ii) must be agreed by the other party within 7 days of the initiation

iii) can only be used once during one transaction

5. Feedback breaches

iSSD reserves the right, in its sole discretion to remove feedback where content is inappropriate (see Communications Policy)

Customers do not pay a fee for accessing a quotation. Customers pay 5% of the value of the item for ordered items.

1. Annual charge

Suppliers pay a $500 annual fee for accreditation and access to the iSSD site.

2. Supplier’s Fee

Suppliers are charged a Final Supplier’s Fee when an order is processed and complete. The final value fee is calculated at 2.5% of the item sold, based on the final sale price of the item.

3. Requesting Quotation

A Customer does not pay for requesting a quotation. If the requirement does not ever become an order, the Customer does not pay any fees.

4. Customer’s Fee

Final Customer’s Fees are charged when the order is complete and delivered. The final value fee is calculated on 5% of the item sold, based on the final sale price of the item.

5. Customer’s Terms and Conditions of Payment

iSSD aims to provide a smooth and safe trading experience for both buyers and sellers. A key component underlying this experience is the payment method used to pay for items. Using a payment method that is reputable, safe and convenient for both buyers and sellers will help ensure that transactions on iSSD are an enjoyable experience for all Customers and Suppliers.

Most importantly, iSSD wants to ensure that its Customer and Suppliers do not use payment methods that do not have a solid historic track method, are known to be unsafe or those that make users vulnerable to fraud in any way.

a) Version 1: Corporate Account

i) iSSD may need to disclose to a credit reporting agency, information about the Customer when managing the Customer’s account. The Customer authorises iSSD to disclose such information to a credit reporting agency for these purpose and to obtain a consumer credit report regarding the Customer or to allow the credit reporting agency to create or maintain a credit provider, debt collection agency or other party for the purpose of assessing the Customer’s credit worthiness or to collect any overdue payments. iSSD will handle the Customer’s personal information in accordance with relevant laws. The Customer’s execution of this Application indicates its consent to the collection, use and disclosure of information as indicated above.

ii) The price of goods shall be the invoice price plus the iSSD charged listed above in Section 4.

iii) The terms of payment shall be thirty (30) days from the end of month of invoice. iSSD may immediately and without notice suspend the supply of goods and services to the Customer in the event of the Customer’s credit account becoming overdue beyond these terms of payment.

iv) Claims for short delivery or damaged goods must be made by the Customer within seven (7) days of delivery. The Customer acknowledges that failure to comply with this condition shall be an acceptance by the Customer of the goods and the Customer will be precluded from claiming that the goods are not in accordance with the order or damaged.

v) Upon delivery, the goods shall be at the entire risk of the Customer to the intention that the Customer shall indemnify iSSD in relation to any loss or damage occasioned thereto after such delivery. The ownership of the goods shall not pass to the Customer until the Customer has paid the invoice in full.

vi) Should the Customer default in making any payment, all money due shall immediately become due and payable. The Customer may be charged interest at a rate of up to base plus five per cent (10%) per annum on all overdue amounts for the due date for payment until the date of actual payment.

vii) In the event that the Customer defaults in payment, the Customer acknowledges that iSSD can proceed against the Customer in a court of law to recover the debt and the Customer indemnifies iSSD for any or all costs legal or otherwise incurred by iSSD in recovering the debt.

viii) Credit may be withdrawn by iSSD at any time without notice. In the event that credit is withdrawn by iSSD all money owing including debt agency collection fees becomes immediately due and payable.

ix) Should any changes take place affecting the legal entity, structure or management control of the Customer’s business, iSSD must be notified immediately.

b) Version 2: Public Access accounts

A Customer will receive two invoices for each requirement ordered;

i) Supplier invoice, which shall be the quoted and agreed price

ii) iSSD invoice, for iSSD charges listed above in Section 4.

iSSD and its Suppliers (???think we should make some demands on our suppliers to accept certain payment methods which will make it easier for the user) offers a range of payment methods that are safe and convenient.

i) Direct Debit iSSD and its Supplier will automatically deduct the invoice amount and iSSD fee from your nominated account each month.

ii) Credit Card on file: iSSD and its Supplier will automatically charge the invoice amount and iSSD fee from your nominated credit card each month.

iii) Cheque or Money Order iSSD and its Supplier will send the Customer a Tax Invoice.

The terms of payment shall be thirty (30) days from the end of month of invoice. iSSD may immediately and without notice suspend the supply of goods and services to the Customer in the event of the Customer’s credit account becoming overdue beyond these terms of payment.

Should we even accept this method of payment for Public Access orderers? Should we insist on i) or ii) in these cases?

iv) Claims for short delivery or damaged goods must be made by the Customer within seven (7) days of delivery. The Customer acknowledges that failure to comply with this condition shall be an acceptance by the Customer of the goods and the Customer will be precluded from claiming that the goods are not in accordance with the order or damaged.

v) Upon delivery, the goods shall be at the entire risk of the Customer to the intention that the Customer shall indemnify iSSD in relation to any loss or damage occasioned thereto after such delivery. The ownership of the goods shall not pass to the Customer until the Customer has paid the invoice in full.

vi) Should the Customer default in making any payment, all money due shall immediately become due and payable. The Customer may be charged interest at a rate of up to base plus five per cent (10%) per annum on all overdue amounts for the due date for payment until the date of actual payment.

vii) In the event that the Customer defaults in payment, the Customer acknowledges that iSSD can proceed against the Customer in a court of law to recover the debt and the Customer indemnifies iSSD for any or all costs legal or otherwise incurred by iSSD in recovering the debt.

viii) Credit may be withdrawn by iSSD at any time without notice. In the event that credit is withdrawn by iSSD all money owing including debt agency collection fees becomes immediately due and payable.

ix) Should any changes take place affecting the legal entity, structure or management control of the Customer’s business, iSSD must be notified immediately.

Intellectual Property Protection is a facility provided by iSSD to assist owners of intellectual property (and their authorised representatives) to protect their intellectual property rights.

Responsibility for the item ordered and details of any specifications appearing on the iSSD website rests solely with the Customer. The Customer must ensure the item to be quoted does not infringe the copyright, trademark, or any other intellectual property rights of a third party.

Any alleged infringements of the intellectual property rights of a third party will result in the removal of the Job Request from the iSSD website.

The content on the iSSD website does not constitute an endorsement by the iSSD of any materials or the Customer. The iSSD takes no responsibility for Customers who infringe the intellectual property rights of a third party.

1. What is an infringement of intellectual property?

Infringements of a third party’s intellectual property rights may include, but are not limited, to the following:

a) Using a third party’s trademark in your listing.

b) Copying and displaying a third party’s product description in your listing.

c) Copying and displaying a third party’s photo, either from another website or another ad on the iSSD website, in your listing.

d) Listing and selling an imitation or copy of a brand name’s product.

2. Reporting infringements of intellectual property

1. Owners of intellectual property (or their representatives)

If you are the owner of intellectual property (or an authorised representative of an owner), and you believe that your material has been used in a way that infringes your intellectual property rights, you will need to contact iSSD.

For any subsequent alleged infringements, you must contact iSSD.

The information in your Statutory Declaration or Notice of IP Infringement will be used to investigate your claim and to contact you about it. In particular, your personal information will be included in the notice sent to the relevant seller for them to contact you directly should they dispute your complaint.

Please note that if the information given in your Statutory Declaration or Notice of IP Infringement is found to be false or misleading then you may be liable for damages, fines, costs and legal fees.

2. Non-Owners of Intellectual Property Rights

If you are not an owner or authorised representative of Intellectual Property, but you believe that a Job Request on the iSSD website has infringed the rights of a third party, you may contact the intellectual property rights owner directly, and alert them to the alleged infringement.

3. iSSD

In an event that the iSSD, in its regular monitoring of web-site content, identifies a Job Request it believes may infringe intellectual property, the iSSD may disclose the personal information of the alleged infringing seller to the intellectual property rights owner.

3. Removal of infringing Job Requests

Any alleged infringements, supported by a Statutory Declaration, of a third party’s intellectual property rights ,may result in the immediate removal of the infringing ad from the iSSD website. iSSD will subsequently notify the relevant Customer of the removal of their Job Request.

iSSD is not liable for any loss caused by the withdrawal or removal from the iSSD website of any material with which you provide us. The seller must not re-advertise the alleged infringing item on the iSSD website, unless permitted to do so by the iSSD in writing.

4. Disputing infringement

If you believe that your material has been incorrectly removed from the iSSD website, you should raise your concerns with the person who made the Statutory Declaration (the “notifier�) directly. If the notifier agrees that the Statutory Declaration was made in error, ask them to email iSSD to this effect.

If you do not receive a response from the notifier within 10 business days, then you may send iSSD a valid written Counter-Notification that contains the following information:

e) The unique Item Number and listing description of the removed listing as it appeared on the iSSD website.

f) A statement that you consent to the jurisdiction of the courts in which your address is located, or, if your address is outside Australia, to the jurisdiction of the courts of the State of Victoria, Australia.

g) A statement that you will accept service of process from the notifier or the notifier’s agent.

h) A statement by you declaring that you are the owner of the described intellectual property, or that you are authorised to act on behalf of that owner.

i) A statement by you declaring that you believe, in good faith, that the relevant material was removed as the result of a mistake or misidentification of the material to be removed.

j) Your name, address, telephone number, and email address.

k) Your signature (signed in the presence of a person who is authorized to witness the signing of a statutory declaration).

Once completed, contact iSSD.

5. Encouraging infringement

Users cannot use their iSSD site to enable, encourage or instruct others to infringe copyrights, trademarks or other rights.

6. iSSD intellectual property

It is permissible to refer to iSSD in a descriptive manner, but you should not refer to iSSD in any way that gives the perception that your company or site is sponsored by, affiliated with, or endorsed by iSSD.

The iSSD name and logo are registered trademarks in Australia and many other countries. iSSD do not generally permit the use of the iSSD logo by third parties unless they have written licence agreement with iSSD.

Your privacy is very important to us. You must read and agree to the terms of this Privacy Policy before becoming an iSSD user. As part of the normal operation of our services we collect, use and, in some cases, disclose information about you to third parties. This Privacy Policy governs the information we collect about you and your use of information we provide to you. By accepting this Privacy Policy and the User Agreement, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the iSSD User Agreement.

Questions regarding this statement should be directed to iSSD.

1. Underage use

Children (persons under the age of 18 years) are not eligible to use our services and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians.

2. Collected Information

To fully use our services, you will need to register using our online registration form, where your contact information and other personal information will be requested. You are also required to provide us with a User ID.

Upon ordering an item, iSSD may require some additional necessary financial information. We use your financial information to verify your name, address, and other contact information, as well as to bill you for your use of our services.

Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safer and customised trading experience. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.

We automatically track certain information about you based upon your behaviour on our Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information is compiled and analysed on an collective basis.

We collect information about your bidding, buying and selling behaviour. We also collect other users’ comments about you in our feedback area.

If you establish a credit account with us to pay the fees we charge, we collect some additional necessary information, including billing address, credit card number and credit card expiration date and tracking information from cheques or money orders.

If you choose to post messages in message areas or leave feedback for other users, we will collect and store such information that you disclose to us and which is necessary for us to achieve our primary goal described above.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

3. Use of Customers’ Information

We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the Site) to resolve disputes, troubleshoot problems, help ensure safe trading on our Site, and enforce our User Agreement.

At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases. We may also share your information with our parent companies, affiliates, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, prevent fraud and promote trust and safety and allow iSSD and these related companies to provide better customer service to joint customers. Some of these related companies are outside of Australia, including Print Management Australia Limited, trading as PMA Solutions, PMA Safety Solutions and Trio Group.

By accepting this Privacy Policy you are consenting to the transfer of your personal information to the entities described in this section in accordance with this Privacy Policy.

You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt-out of the receipt of certain communications.

4. Disclosure of Customers’ Information

Although iSSD uses industry standard practices to protect your personal information, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private.

As a matter of policy, we do not sell or rent any personal information about you to any third party.

iSSD may lawfully disclose your personal information for law enforcement or regulatory purposes. iSSD cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability. Further, we can (and by becoming an iSSD user you authorise us to) disclose your UserID, name, street address, city, state, post code, country, phone number, email and company as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, piracy or other activity that may expose us to legal liability.

5. Your Use of Other Users’ Information

In order to facilitate interaction among all iSSD users, our service allows Customers and Suppliers limited access eachothers’ information. You have access to the User ID, email address and other contact information of the Customer or Supplier you are dealing with for your request.

By entering into our User Agreement, you agree that, with respect to other users’ personal information that you obtain through the Site or through an iSSD communication or iSSD-facilitated transaction, iSSD hereby grants to you a license to use such information only for:

a) iSSD-related communications that are not unsolicited commercial messages,

b) using co-branded services offered through iSSD (e.g. insurance, shipping and fraud complaints), and

c) any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).

In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure.

We and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add an iSSD user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure. To report spam from other iSSD users, please send an email to iSSD.

6. Control of Your Password

You are responsible for all actions taken with your User ID and password, including fees. Therefore we do not recommend that you disclose your iSSD password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your User ID and password and therefore you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password, as detailed in Section 7.

7. Accessing, Reviewing and Changing Your Personal Information

Following registration, you can review and change the information you submitted during registration including:

– Your User ID and email address If you change your User ID we keep track of your old User ID(s) and your new User ID.

– Your registration information such as: name, company, address, city, state, post code, country, primary phone number, secondary phone number, fax number and gender.

– Your password.

– Your financial information (if you have provided such information).

You must promptly update your personal information if it changes. Once posted, you cannot change or remove any public postings made in our message areas or the feedback area.

Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, contact iSSD. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law.

We will retain in our files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our User Agreement, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from public viewing and usage by other users of iSSD and will only be available to select iSSD personnel.

8. Other Information Collectors

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are Customers or Suppliers on our Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy customs and policies. Since iSSD does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.

9. Security

Your Information is stored on iSSD’s server located in Australia. We use industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls. However, ‘perfect security’ does not exist on the Internet.

10. Notice

We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this policy are effective after we provide you with at least thirty (30) days’ notice of the changes by posting the changes on the Updates board. We provide you with thirty (30) days notice to allow you the opportunity to notify iSSD if you do not agree to such changes.

A User ID is the unique name used to identify yourself on iSSD.

You should choose a User ID you like and will remember. User IDs cannot be profane, obscene, or violate any iSSD guidelines. Furthermore, User IDs may not be an email address or web address (URL) or represent an email address or web address.